FAQ | FastMotion
Frequently Asked Questions
Quick answers about shipping, orders, compatibility and support.
Do you ship internationally?
Yes — we ship worldwide with tracking. If shipping isn’t calculated at checkout, contact us and we’ll assist with a manual quote.
Do I need to pay VAT or import duties?
EU orders follow EU VAT rules. For non-EU destinations (e.g., UK, Norway, Switzerland), import duties or local taxes may apply depending on your country’s regulations.
How long does delivery take?
Most orders are processed within 1–3 business days if the item is in stock. Delivery time depends on destination and carrier. For the most accurate timing, check the product page.
Are items in stock or made to order?
We sell a mix of in-stock items and made-to-order / supplier-based products. Stock and lead time are shown on the product page when available. If you’re unsure, message us before ordering.
Can I change or cancel my order after purchase?
If your order hasn’t shipped yet, we can usually help. Contact us as soon as possible with your order number and requested change.
Can I return a product?
Yes — we accept returns within 14 days of delivery (EU/Latvia consumer rules). Items must be unused and in original packaging. See our Returns & Refund Policy for full details.
How do I confirm compatibility for my vehicle?
Best option: send us your vehicle model, year, engine/drivetrain details and photos (if relevant). We’ll confirm fitment or recommend the correct parts before you order.
Do you provide installation instructions or support?
Many products include manufacturer instructions. For conversions and complex setups, we can advise on parts, workflow and recommended installation approach.
What happens if my parcel arrives damaged?
Contact us immediately with photos of the packaging and the item. We’ll guide you through the carrier claim process and the fastest solution.
Do you offer custom builds or project consultation?
Yes. Whether it’s a drivetrain retrofit or an expedition build, contact us with your goal and current setup — we’ll help you plan the right solution.
What products do you specialize in?
We focus on drivetrain conversions, 3D scanning services, expedition/overland setups, Qbrick modular storage systems, SUV & pickup equipment and performance-focused automotive solutions.
Do you support B2B / workshops?
Yes — if you’re a workshop or business customer, contact us to discuss recurring orders and project needs. We’ll advise the best purchasing and logistics setup.
Still need help?
No worries — contact us here and include your order number (if you have one) and your question. We’ll get back to you as soon as possible.